Shipping policy
Last updated: November 11, 2026
Thank you for shopping with Mayflower Jewelry (operated by Group Payless). This shipping policy explains processing times, shipping rates, delivery estimates, tracking, and what to do if there is a delay or a problem with delivery.
1. Order processing time
All orders are processed within 1–3 business days (excluding weekends and holidays). If we are experiencing a high volume of orders, processing may take longer. We will notify you by email if there is a significant delay.
2. Shipping rates and delivery estimates
Shipping is free on all orders within the United States.
Estimated delivery time after processing:
- Standard shipping (United States): 5–10 business days
Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.
3. Shipping locations
We currently ship within the United States only. We do not currently offer international shipping.
4. Order tracking
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.
5. Shipping delays
We are not responsible for delays caused by carrier issues, weather events, incorrect shipping information entered at checkout, holidays, or peak shopping seasons. If your order is delayed, please contact us and we will do our best to help.
6. Incorrect address or undeliverable packages
Please make sure your shipping address is correct before placing your order. If a package is returned to us because of an incorrect or incomplete address, you may be responsible for additional shipping costs to resend the package.
7. Lost or stolen packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If your package shows “delivered” but you have not received it, please check with neighbors or household members, contact the carrier with your tracking number, and email us at support@mayflowerturquoise.com or call (816) 405-8354 so we can assist where possible.
8. Damaged packages or items
If your order arrives damaged, please email us within 48 hours of delivery at support@mayflowerturquoise.com or call (816) 405-8354 with your order number and photos of the package and item(s). We will review and provide a replacement or another solution as quickly as possible.
9. Split shipments
In some cases, items may ship separately. If this happens, you will receive tracking updates for each shipment.
10. Contact us
Mayflower Jewelry (operated by Group Payless)
Email: support@mayflowerturquoise.com
Phone: (816) 405-8354
Business hours: Monday–Friday, 9AM–5PM CST
Address: 11901 Summit Street, Kansas City, Missouri 64145, United States