Privacy policy

Last updated: November 11, 2026

Thank you for shopping with Mayflower Jewelry (operated by Group Payless). We want you to be happy with your order. If you have questions, email us at support@mayflowerturquoise.com or call (816) 405-8354.

1) Returns accepted

We accept returns on most unused, unworn items within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging
  • You must include proof of purchase (your order number)

2) Items not eligible for return

  • Items that are used, damaged, or missing parts, unless the issue is due to our error
  • Items returned without original packaging
  • Any item marked “No Returns” on the product page

3) Damaged, defective, or wrong item

If your item arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at support@mayflowerturquoise.com or (816) 405-8354. Please include your order number and photos or video showing the issue and packaging.

If confirmed, we will offer a replacement, a refund, or store credit if you prefer.

4) Return shipping costs

  • If you are returning an item because you changed your mind or selected the wrong item, you are responsible for return shipping.
  • If the return is due to our mistake (wrong item, defective, or damaged in shipment), we cover the return shipping cost.

Please use a tracked shipping service. We are not responsible for return packages that are lost in transit without tracking.

5) Where to send returns

Unless we give you a different return address in writing, send approved returns to:

Mayflower Jewelry (operated by Group Payless)
11901 Summit Street
Kansas City, Missouri 64145
United States

6) Refund processing

Once we receive and inspect your return:

  • Approved refunds are processed within 3–7 business days
  • Refunds are issued to the original payment method
  • Original shipping fees are non-refundable unless the return is due to our mistake

7) Exchanges

We currently do not offer direct exchanges. If you want a different item, please return the original item (if it is eligible) and place a new order.

8) How to start a return

To request a return, email support@mayflowerturquoise.com or call (816) 405-8354. Customer service hours are Monday–Friday, 9AM–5PM CST. Please include your order number and the reason for the return.

9) Chargebacks

If a chargeback is filed without contacting us first, support for that order may be paused until the case is resolved.

Privacy Policy

This Privacy Policy describes how mayflowerturquoise.com (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mayflowerturquoise.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy.

1. Information We Collect

A. Information you provide to us

When you place an order, create an account, contact us, or subscribe to marketing, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers)

  • Order details (items purchased, returns, exchanges)

  • Any messages you send us

B. Information collected automatically

When you browse our Site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referring website or link

  • Cookie and tracking data

C. Information from third parties

We may receive information from:

  • Shopify (our ecommerce platform provider)

  • Payment processors (e.g., Shopify Payments, PayPal, Stripe)

  • Shipping carriers (for delivery updates)

  • Marketing platforms (e.g., Meta, Google)

2. How We Use Your Information

We use your personal information to:

  • Process orders, payments, shipping, and returns

  • Provide customer support

  • Communicate about your orders and account

  • Send marketing emails/texts (only if you opt in)

  • Improve and optimize our store experience

  • Detect and prevent fraud or misuse

  • Comply with legal obligations

3. Sharing Your Information

We may share your personal information with trusted third parties only as needed, such as:

  • Shopify to power our store

  • Payment processors to complete transactions

  • Shipping partners to deliver orders

  • Analytics providers (e.g., Google Analytics)

  • Advertising partners (e.g., Meta/Google) for marketing performance

  • Legal authorities if required by law

We do not sell your personal information in exchange for money.

4. Shopify

Our store is hosted on Shopify Inc. They provide the ecommerce platform that allows us to sell products and services to you. Your data may be stored through Shopify’s data storage, databases, and general Shopify applications.

Learn more about Shopify’s privacy practices here: Shopify Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable cart and checkout features

  • Analyze traffic and store performance

  • Deliver relevant ads

You can control cookies through your browser settings. Disabling cookies may affect some features of the Site.

6. Email & SMS Marketing

If you opt in, we may send you promotional messages by email or SMS.
You can unsubscribe anytime by:

  • Clicking “unsubscribe” in an email, or

  • Replying “STOP” to SMS messages (if applicable), or

  • Contacting us directly

7. Data Retention

We keep your personal information as long as necessary to:

  • Provide Services

  • Maintain business records

  • Meet legal/tax obligations

  • Resolve disputes and enforce policies

8. Security

We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections

  • Request deletion

  • Opt out of marketing communications

  • Request a copy of your data

To exercise these rights, contact us at:

Email: support@mayflowerturquoise.com

10. International Customers

If you access our Services from outside United States, your information may be processed in countries where our service providers operate, including the United States and Canada.

11. Children’s Privacy

Our Services are not intended for children under 13 (or the age required by local law). We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy, contact:

Mayflower Jewelry (operated by Group Payless)
Email: support@mayflowerturquoise.com
Phone: (816) 405-8354
Business Address: 11901 Summit Street, Kansas City, Missouri 64145, United States