Refund policy

Last updated: November 11, 2026

Thank you for shopping with Mayflower Jewelry (operated by Group Payless). We want you to be happy with your order. If you have questions, email us at support@mayflowerturquoise.com or call (816) 405-8354.

1) Returns accepted

We accept returns on most unused, unworn items within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging
  • You must include proof of purchase (your order number)

2) Items not eligible for return

  • Items that are used, damaged, or missing parts, unless the issue is due to our error
  • Items returned without original packaging
  • Any item marked “No Returns” on the product page

3) Damaged, defective, or wrong item

If your item arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at support@mayflowerturquoise.com or (816) 405-8354. Please include your order number and photos or video showing the issue and packaging.

If confirmed, we will offer a replacement, a refund, or store credit if you prefer.

4) Return shipping costs

  • If you are returning an item because you changed your mind or selected the wrong item, you are responsible for return shipping.
  • If the return is due to our mistake (wrong item, defective, or damaged in shipment), we cover the return shipping cost.

Please use a tracked shipping service. We are not responsible for return packages that are lost in transit without tracking.

5) Where to send returns

Unless we give you a different return address in writing, send approved returns to:

Mayflower Jewelry (operated by Group Payless)
11901 Summit Street
Kansas City, Missouri 64145
United States

6) Refund processing

Once we receive and inspect your return:

  • Approved refunds are processed within 3–7 business days
  • Refunds are issued to the original payment method
  • Original shipping fees are non-refundable unless the return is due to our mistake

7) Exchanges

We currently do not offer direct exchanges. If you want a different item, please return the original item (if it is eligible) and place a new order.

8) How to start a return

To request a return, email support@mayflowerturquoise.com or call (816) 405-8354. Customer service hours are Monday–Friday, 9AM–5PM CST. Please include your order number and the reason for the return.

9) Chargebacks

If a chargeback is filed without contacting us first, support for that order may be paused until the case is resolved.